Melbourne & multi-city

1300 115 155
Golden Facility Services

Legal

Privacy Policy

Golden Facility Services last updated on the current website: 11 November 2025

Golden Facility Services (“we”, “our”, “us”) is committed to protecting your privacy and ensuring your personal information is handled responsibly. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

1.1 Personal Information

  • Full name
  • Email address
  • Phone number
  • Business name and job title
  • Service address and site details
  • Payment and billing information
  • Any other details voluntarily provided via forms, phone calls, or emails

1.2 Non-Personal Information

  • IP address
  • Browser type and device information
  • Website usage data and analytics
  • Cookies and tracking data

2. How We Collect Your Information

  • Website contact forms and “Request a Quote” submissions
  • Phone calls, emails, and direct messages
  • Service bookings and client onboarding
  • Social media interactions
  • Cookies, analytics tools, and tracking technologies

3. Why We Collect Your Information

  • Provide cleaning and facility services
  • Prepare quotations, invoices, and contracts
  • Manage bookings, schedules, and service delivery
  • Improve customer experience and website performance
  • Communicate updates, offers, or important notices
  • Comply with legal and regulatory obligations

4. How We Use Your Information

  • Process enquiries and service requests
  • Deliver and manage cleaning operations
  • Improve our services and website functionality
  • Provide customer support
  • Send service confirmations, reminders, or updates
  • Conduct audits, reporting, and business planning

We will never sell your information to third parties.

5. Disclosure of Your Information

We may share your information with:

  • Employees, contractors, or service technicians
  • Payment processors
  • IT and website service providers
  • Business partners assisting in service delivery
  • Legal or government authorities, when required by law

All third parties are required to handle your information securely and confidentially.

6. Data Storage & Security

We take reasonable steps to protect personal information from unauthorised access, misuse or loss, and modification or disclosure. Your data is stored securely using encrypted systems, protected servers, and controlled access measures.

7. Cookies & Tracking Technologies

Our website uses cookies for:

  • Remembering user preferences
  • Tracking website performance
  • Marketing and analytics

You can adjust cookie preferences through your browser settings.

8. Accessing and Updating Your Information

You have the right to:

  • Access the personal information we hold about you
  • Request corrections or updates
  • Ask for deletion where legally appropriate

Requests can be made via the contact details below.

9. Marketing Communication

With your consent, we may send:

  • Service promotions
  • Updates or newsletters
  • Important business announcements

You can unsubscribe at any time through the link provided in our emails or by contacting us directly.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices, and we recommend reviewing their policies separately.

11. International Data Transfer

Your data is primarily stored in Australia. If transferred overseas, we ensure equivalent privacy standards and data protection measures.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

13. Contact Us

If you have questions about this Privacy Policy or wish to request access to your information, please contact: