Frequently Asked Questions - Facility Services Melbourne
Our FAQ section is designed to give quick, clear answers to the most common questions businesses ask when choosing facility services in Melbourne. Whether you manage a corporate office, warehouse, school, retail outlet, transport fleet, or industrial facility, these answers will guide you through how our services work, what we offer, and what to expect.
General Questions About Facility Services
What areas do you service?
Golden Facility Services provides facility services in Melbourne & Regional Areas, including Geelong, Bendigo, and surrounding suburbs. We also support clients with operations across Sydney, Brisbane, Adelaide, and Queensland, offering seamless cleaning and facility management for businesses operating in multiple cities.
What industries do you work with?
We work with corporate offices, schools, industrial facilities, transport companies, logistics centres, retail spaces, hospitality venues, construction sites, healthcare practices, and more. If your business needs commercial or industrial cleaning in Melbourne, we’ve got you covered.
Do you provide customized cleaning packages?
Yes. Every facility has different requirements. We design tailored cleaning programs based on your operating hours, foot traffic, industry standards, and budget. Whether you need daily cleaning or specialised industrial services, our team builds a plan that works for your environment.
Service-Related Questions
Do you offer emergency cleaning services?
Yes, we offer 24/7 emergency cleaning in Melbourne, including flood extraction, water damage response, biohazard cleaning, chemical spills, and urgent industrial cleaning.
Do you provide end-of-lease or vacate cleaning?
Absolutely. Our team specialises in end-of-lease cleaning for offices, warehouses, retail spaces, and industrial sites. We ensure all areas meet inspection and handover standards.
Can you clean high-rise windows and cladding?
Yes, our industrial team is trained in high-rise window washing, cladding cleaning, pressure washing, and façade maintenance. We meet all safety regulations required across Melbourne’s commercial and multi-storey buildings.
Do you provide carpet cleaning and floor care?
Yes. We offer carpet steam cleaning, carpet dry cleaning, floor scrubbing, buffing, strip and seal, and basketball court timber sealing. These services are ideal for offices, schools, gyms, and industrial spaces.
Pricing & Quotes
How much do facility services cost in Melbourne?
Costs vary depending on the size of your facility, cleaning frequency, and service type. We provide free onsite assessments to give accurate pricing. Our rates are competitive with other commercial cleaning companies in Melbourne while offering higher standards of service.
Do you offer free quotes?
Yes, we provide free, no-obligation quotes for all services, including office cleaning, industrial cleaning, commercial cleaning, and emergency callouts.
Do you offer fixed-price contracts?
We offer both fixed-price and flexible plans depending on your requirements. Many clients choose fixed contracts to ensure predictable long-term costs.
Staff, Safety & Quality Assurance
Are your staff trained and insured?
Yes, all staff are fully trained, police-checked, insured, and experienced in both commercial and industrial cleaning operations.
What safety standards do you follow?
We follow strict OH&S compliance, equipment safety guidelines, and chemical handling procedures. Our team is trained to work in high-risk industrial environments across Melbourne.
Do you provide quality checks?
Yes, every job includes checklist reporting, supervisor reviews, and digital communication updates. We maintain high standards across all facilities.
Scheduling & Availability
Can you clean after business hours?
Absolutely. We offer flexible cleaning schedules, including nights, early mornings, weekends, and 24/7 availability for urgent needs.
How often can we schedule cleaning?
Daily, weekly, fortnightly, monthly, or custom intervals based on your facility’s needs.
Do you provide one-off cleaning?
Yes. Including deep cleaning, industrial cleans, emergency cleans, and move-in/move-out cleans.
Need More Information?
If you have a question not listed here, our team is ready to help.
Contact us anytime for professional guidance, tailored quotes, or service recommendations for your facility.